Shipping, Tracking and Returns
Shipping, Tracking & Returns
At Restwave, we want you sleeping better, not worrying about your order. Here’s everything you need to know about getting your headband and what happens if it isn’t right for you.
Shipping
Processing time: Orders are processed within 1-3 business days. You’ll get a confirmation email as soon as your order is placed.
Delivery time: Most orders arrive within 7-15 business days after processing. Delivery times can vary depending on your location and local carrier conditions.
Tracking Your Order
Once your order ships, we’ll email you a tracking number and link, usually within 2-5 business days of purchase.
- Check the shipping confirmation email we send you.
- Click the tracking link, or paste your tracking number into the carrier’s website.
- Note that tracking can take 24-72 hours to show updates after the label is created.
If your tracking hasn’t moved in 5 business days, or you haven’t received a tracking email, contact us at restwaveproducts@restwave.org your order number and we’ll sort it out.
Our 30-Day Money-Back Guarantee
We’re confident you’ll love your Restwave headband. If you don’t, you have 30 days from the date you receive your order to request a full refund. No hard feelings.
How to return an item:
- Email us at restwaveproducts@restwave.org with your order number and a quick note on why you’re returning it.
- We’ll reply within 1-2 business days with return instructions
- Once your return is received and checked, we’ll process your refund to your original payment method within 5-10 business days.
Return conditions:
- Requests must be made within 14 days of delivery.
- Items should be returned in their original packaging / in reasonable condition.
- Return shipping costs are paid by the customer
- Original shipping costs are refunded
Damaged, Faulty, or Wrong Items
If your order arrives damaged, doesn’t work properly, or isn’t what you ordered, email us at restwaveproducts@restwave.org within 30 days with your order number and a photo. We’ll send a replacement or issue a full refund, including shipping, at no cost to you.
Lost or Delayed Orders
If your order hasn’t arrived within 14 business days of shipping, contact us. We’ll investigate with the carrier and either resend your order or refund you in full.
Cancellations and Changes
Need to change your address or cancel? Email us as soon as possible. Orders can only be changed or cancelled before they ship, usually within 12-24 hours of purchase.
Contact Us
Questions about your order? We’re here to help.
Email: restwaveproducts@restwave.org Response time: within 1-2 business days